Fixdesign Horse Riding Shop

How to buy

1. AM I SUPPOSED TO I SIGN UP TO BUY?

Yes. Please select “SIGN UP” and fill the form in with your information. This shall be required only once at the first purchase. On any further visit the customer shall be required only to input his/her e-mail and password and the system shall log the user in automatically.

2. CAN THE PERSONAL PROFILE BE EDITED AFTER SIGNING UP?

Yes. At any time, the user can edit his/her personal profile (e.g. address or e-mail). Simply select “MY ACCOUNT”, edit as required and save the changes.

3. CAN A FAVOURITE ITEM LIST BE CREATED?

Yes. The Customer can save a favourite items list with the “WISHLIST” feature. By clicking the relevant link, a dedicated page appears where the selected items can be saved. The Customer will be able to review them at any time.

4. CAN UPDATED INFORMATION BE RETRIEVED REGARDING PROMOTIONS, SPECIAL OFFERS AND NEWS?

Yes. The customer can subscribe to the FIXDESIGN newsletter.

5. IS A CUSTOMER CARE SERVICE AVAILABLE?

Yes. Fixdesign Horse Riding ensures a customer care service on business days working hours, i.e. Monday to Friday 8.30 to 12.30 and 14:00 to 18:00. Requests occurring in the weekends shall be dealt with on the following Monday. Requests occurring on holidays shall be dealt with starting on the first business day. Requests shall be addressed to info@fixdesignhorses.it.

6. THE “ADD TO CART” ITEM IS NOT DISPLAYED. WHAT AM I SUPPOSED TO DO?

When an item cannot be added to the cart it means the selected size and colour are not available.

PAYMENTS

1. THE “ADD TO CART” ITEM IS NOT DISPLAYED. WHAT AM I SUPPOSED TO DO?

Fixdesign is aware that Internet security is important and assures top security for any online transaction. Fixdesign online allows for safe payment methods through top level banking service specialised in e-commerce.

2. WHICH PAYMENT METHODS ARE AVAILABLE?

Accepted payment methods include credit card, PayPal or bank transfer. No other payment methods are accepted

3. WHICH CREDIT CARDS ARE ACCEPTED?

Accepted credit cards include Visa, MasterCard, American Express, Discover, Maestro, and Carta Aura. In addition, prepaid credit cards are accepted.

4. QUANDO EFFETTUO UN ACQUISTO, VIENE EMESSO SCONTRINO FISCALE O FATTURA?

Al momento dell’acquisto viene emessa fattura, visibile sul proprio account nella sezione “I miei documenti”.

SHIPPINGS

1. Shipping costs?

No shipping costs are charged for orders over 30 euro placed in Italy. Foreign customers enjoy free shipment for orders exceeding 150 Euro. A shipping cost of 25 Euro shall be charged on orders lower than 150 euro. The items are shipped by TWS/SDA courier usually within 48 hours after receiving the payment.

2. Delivery terms?

The items purchased on Fixdesign.it are shipped by international courier and delivery terms include usually 2-3 business days. Said term may be longer for special sales or promotions. Please note that terms may be longer in some Countries where custom duty clearance is requested.

RETURNS POLICY

1. CAN A PURCHASED ITEM BE REPLACED?

Yes. Replacement of a purchased item (size, colour or type) or reimbursement can be requested within 10 days after delivery to the customer.

2. HOW TO PROCESS RETURNS?

A returns form is available under art. 7.2 of sale conditions (http://shop.fixdesignhorses.it/cms.php?id_cms=3). Fill it in and append it to the package. The shipping cost of returns is upon the customer’s charge, either by courier or mail service. Returns from abroad must be shipped by courier. We can’t accept boxes shipped by mail service and we’ll be obligated to reject it.

3. IS THE RETURN OPTION AVAILABLE FOR ANY ITEM?

Yes. Items to be returned shall be complete of the relevant ID bar code, shall not have been worn, ironed or processed howsoever and shall be returned in the same conditions as they were shipped to the Customer. Returns shall be addressed exclusively to: Fixdesign Horse Riding SRL Piazza Risorgimento, 1 20841 Carate Brianza (MB)

4. RETURNS TERM ?

Returns shall be addressed to Fixdesign Horse Riding SRL Piazza Risorgimento, 1 20841 Carate Brianza (MB) within 10 days after delivery to the customer. The customer is fully liable for the shipment and the good conditions of the items.

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How to buy

PAYMENTS

SHIPPINGS

RETURNS POLICY

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