Right of TerminationRight of Termination

1 Users have the right to terminate the contract concluded with the Seller, by sending a registered letter with return receipt to be addressed to Customer Care – Ufficio Resi (Returns Office) of FIXDESIGN HORSE RIDING SRL within ten (10) working days from the day the products purchased on fixdesignhorses.it were received.

2 In this case, the user shall return the products to the Seller handing them over to the courier for sending within ten (10) working days starting from when the user received the products.

3 The user shall bear only the costs for returning the purchased goods.

4 In case of goods return the user shall incur the transport costs and the transport shall include a tracking service; any liability for lost or damaged goods during the transportation shall be upon the user.

The returned goods must be peremptorily sent to:


Piazza Risorgimento, 1

20841 - Carate Brianza (MB)

5 It is agreed that the Right of Termination – in addition to respect of the deadlines and procedures described in points  7.1, 7.2, 7.3 and 7.4  above – is understood as exercised correctly when the following conditions are also fully respected:

  • •         the products must not have been used, worn, washed or damaged;
  • •         the identification label must still be attached to the products and is an integral part of the goods;
  • •         the products must be returned in their original packaging;
  • •         The returned goods must be delivered to the courier and addressed to FIXDESIGN HORSE RIDING SRL within ten (10) working days starting from the date on which the user received the products.


7 If the Right of Termination is exercised following the procedures and deadlines indicated in this paragraph 7, the Seller shall reimburse any sums already collected for purchasing the products according to the established procedures and deadlines.

8 The sums will be reimbursed as quickly as possible and, in any case, within thirty (30) days of the date on which the Seller became aware that the user exercised the right of termination, the Seller shall activate the reimbursement procedures, once the correct execution of the deadlines and conditions indicated above, as indicated in paragraph 8, has been verified.

9 If the procedures and deadlines for exercising your right of termination have not been respected, as specified in this paragraph 7, the user shall not be entitled to reimbursement of the sums already paid to the Seller; however, the user may re-obtain, at his/her costs, the products in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products in addition to the sums already paid for their purchase.